This Privacy Policy describes how Alpine Guards collects, uses and discloses personal information when you visit our store, place an order, contact us or otherwise use our services.
Information we collect
We may collect contact and account details, billing and shipping addresses, order and transaction information, customer-support messages, product preferences and marketing choices. We also collect device and usage information such as IP address, browser type, device identifiers, cookie data, pages viewed, referral source and interactions with the store.
Payment information
Payments are handled by Shopify and the payment providers offered at checkout. We generally do not receive or store complete payment-card numbers. Payment providers process information under their own privacy terms.
How we use information
We use personal information to process and deliver orders, provide tracking and customer support, manage returns and refunds, secure the store, prevent fraud, meet legal and accounting obligations, improve products and store performance, and send marketing where permitted or requested.
Cookies and analytics
Our store and service providers use cookies, pixels and similar technologies to operate the site, remember preferences, understand store performance and measure advertising. Depending on your location, you may be able to manage non-essential cookies through the store’s privacy or cookie controls and through your browser settings.
Advertising
Where enabled, we may use services such as Meta and Google to measure campaigns and show relevant advertising. These providers may receive device, cookie and interaction data. You can manage advertising preferences through the provider’s settings and any privacy controls made available on our store.
How we share information
We disclose information only as reasonably needed to operate the business, including to Shopify, payment processors, fraud-prevention providers, fulfillment partners, carriers, customer-support systems, analytics and advertising providers, professional advisers and authorities when required by law. We do not sell personal information for money.
International processing
Our service providers may process information in countries other than where you live. Where required, appropriate contractual or legal safeguards are used for international transfers.
Retention and security
We retain information only for as long as reasonably necessary for orders, support, fraud prevention, legal compliance, accounting and dispute resolution. We use reasonable organizational and technical safeguards, but no online service can guarantee absolute security.
Your privacy rights
Depending on where you live, you may have rights to access, correct or delete personal information, receive a copy, restrict or object to certain processing, withdraw consent, opt out of targeted advertising or appeal a privacy decision. We may need to verify your identity before completing a request. You can unsubscribe from marketing emails using the link in the message.
US state privacy disclosures
Residents of certain US states may have additional rights regarding access, deletion, correction and targeted advertising. Where applicable, requests may be made through our Contact page. We will not discriminate against you for exercising a privacy right.
Children
Our store is not intended for children to make purchases independently, and we do not knowingly collect personal information from children in violation of applicable law.
Changes to this policy
We may update this policy to reflect changes to our services, providers or legal obligations. The latest version will be posted on this page.
Contact
For privacy questions or requests, contact us through our Contact page and identify the request as privacy-related.