Shipping
Orders are processed before being handed to the carrier. As soon as your shipment is on the way, you will receive an email with tracking information.
Delivery estimates are displayed at checkout and may vary by destination, season and carrier capacity.
Returns
You may request a return within 30 days of receiving your order. For standard returns, products must be unused, clean and returned in their original condition and packaging.
Contact customer support before sending anything back so we can provide the correct return instructions.
30-day satisfaction guarantee for US orders
Try Alpine Guards Pro in your own ski boots, including on the slopes. If they are not right for you, contact us with your order number within 30 days of delivery for return instructions and a refund of the price you paid for the pads. You pay return shipping. See our Terms of purchase for details.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and clear photos. We will help resolve the issue.